Shipping & Delivery

Orders are prepared and packed for dispatch in Foshan through our fulfilment and production-partner network. We ship worldwide on tracked, delivered-duty-paid lines through our export-logistics network, quote live rates at checkout, and provide tracking after dispatch. Any inspection or QC scope for a trade programme is confirmed in its written brief.

Ready-stock jewellery is dispatched in 3-5 business days. Items that are not in stock, made-to-order, packaging, or OEM pieces are dispatched in 10-15 business days.

Last updated: July 2026

Economy — duty-paid shipping to the US, UK and Europe

We run a duty-paid (DDP) economy line to the US, the UK and all 27 EU countries plus Norway. Import duty and VAT are paid before the parcel leaves China, so the total you see at checkout is your landed cost and nothing is owed at the door. At checkout it appears as Economy.

Destination	0.5 kg	1 kg	A $120 order
United Kingdom	$8.26	$12.80	$12.44
United States	$7.88	$12.64	$12.26
Spain	$13.59	$19.66	$20.00
Germany	$14.21	$20.27	$20.62
France	$14.29	$20.58	$20.91
Italy	$14.82	$21.04	$21.38

All figures include duty and import VAT and were measured on this site on 16 August 2026. On the US and EU routes that is a quarter to a half of what our tracked postal option costs once duty is added: on a $120 order, $12.26 instead of $48.40 to the US, and $20.62 instead of $49.95 to Germany. In practice shipping works out at roughly 10% of order value to the US and UK and roughly 17% to the EU. There is no minimum order — the same rates apply to a single piece.

Economy applies to orders up to $300 — up to $165 for the EU and £135 for the UK, the limits customs sets for duty-prepaid parcels. Above those values the order still ships, on formal-clearance express lines, with duties settled separately. If you are shipping to the US, UK or Europe and do not see Economy at checkout, contact us and we will tell you exactly why.

Wholesale prices published, MOQ 1, and landed cost visible before you buy — we build Jewena to be a supplier you can plan a business around.

Check your shipping cost

Pick your country and a parcel weight below for live carrier rates, straight from the system we use at checkout. We default to 1 kg, about one retail jewellery parcel, and pre-fill the capital city and a sample postcode, so edit any field to match your shipment for a closer estimate. Each line shows its own transit estimate; where a line does not return one, allow 7-15 business days for delivery. Don't see your country? Ask us and we will check the route.

Large orders: because every rate is delivered duty paid, the duty and tax are calculated from your order value, so a very high-value order may not return a live rate at checkout. If that happens, try an order of around US$60 to confirm the route, then contact us for a bulk quote on the full quantity.

Tracking

All orders ship with tracking. Your tracking number arrives by email within 48 hours of dispatch. Follow your parcel from the order detail in your account, or through our shipping partner page.

No tracking email within 48 hours of dispatch? Check your spam folder first, then contact us with your order number.

Customs & duties

You choose how import duties and taxes are handled at checkout:

• DDP — we handle customs for you. Import duties and taxes are collected together with your shipping charge at checkout, plus a customs-clearance service fee of about 5-8% of the order value. Nothing more is collected by the carrier or customs on delivery. For EU destinations this is the default.
• Prepay import VAT with your own IOSS number (EU). If you hold an IOSS number (IM + 10 digits), enter it at checkout and your rate covers freight only — you account for import VAT through your own IOSS registration. A VAT or EORI number alone does not remove import VAT on EU parcels.
• Clear customs in your own name (outside the EU). Enter your local tax ID at checkout and pay duties directly to your authorities — often the cheapest route for registered businesses, since import VAT is usually reclaimable.
• Bulk and high-value orders ship by commercial express. Orders above the small-parcel limits (for example EU orders over €150) automatically ship by UPS, DHL or FedEx with formal customs clearance — there is no order-value ceiling. Import duties and taxes for these express shipments are payable by the receiver on delivery, shown clearly next to the rate at checkout. Shipping on your own courier account is also supported.

A handful of destinations cannot be shipped duty-paid — we flag those before you order. Duty and tax rules change periodically; the guidance above is offered in good faith and is not tax advice.

Undelivered orders & incorrect addresses

Please check your delivery address, your postcode and a phone number the courier can actually reach before you pay, and make sure someone can take delivery. Carriers deliver to the address exactly as it reaches them, and once a parcel is in transit that address can rarely be changed.

If a delivery fails for a reason on the recipient's side, we cannot compensate you and we cannot send a free replacement. That covers an incorrect or incomplete address, a phone number that is wrong or goes unanswered, nobody available to accept the parcel, delivery refused, a parcel left unclaimed at a pickup point or in customs, and import charges the recipient chooses not to pay. In those cases the parcel is held, returned to sender or disposed of by the carrier, and no refund of the goods, the shipping or the duties is due.

What we will do is help you get it delivered. Tell us as soon as tracking shows a failed delivery attempt or a hold: we take it up with the carrier on your behalf, pass on exactly what they report, and push for re-delivery or release while the parcel is still in your country — almost always faster and cheaper than letting it travel back to us. If a parcel does reach us again intact, we can re-ship it to a corrected address, with the new shipping charged at cost.

This section covers delivery failures on the recipient's side. If a parcel is lost or damaged in transit, or we shipped the wrong item or to the wrong address, that is ours to put right — see Returns & Exchanges. Your statutory rights as a consumer are not affected.

If tracking shows a parcel as delivered but you have not received it, check with neighbours and your local carrier depot, then contact us within 7 days so we can open an investigation with the carrier.

For anything else, see our Returns & Exchanges policy, or email [email protected].