Shipping & Delivery
Orders are prepared and packed for dispatch in Guangzhou through our fulfilment and production-partner network. We ship worldwide on tracked lines through our export-logistics network — delivered duty paid within each destination's duty-paid limits — quote live rates at checkout, and provide tracking after dispatch. Any inspection or QC scope for a trade programme is confirmed in its written brief.
Ready-stock jewellery is dispatched in 3-6 business days. Items that are not in stock, made-to-order or OEM pieces are dispatched in 10-15 business days.
Dispatch time is not delivery time — the two add up. The days above are how long it takes us to pick, pack and hand the parcel over. Transit then adds a further 7-15 days, depending on the destination and the line you choose. A typical ready-stock order to Europe or the US therefore arrives about two to three weeks after payment. Every shipping option at checkout shows its own transit time next to the price, and your shipping confirmation repeats it.
Last updated: October 2026
Free delivery with duties included — by country
Orders whose goods value falls within your country's free-delivery range ship free on our duty-paid economy line: import duty and VAT are paid before the parcel leaves China, so the total you see at checkout is your landed cost and nothing is owed at the door. The range starts at your country's threshold and runs up to $300 for most countries; the table below follows the live checkout rules. At checkout the free option is marked Free delivery · duties included, and a faster line costs only the difference.
Free delivery with duties included — threshold by country
Delivery is free, with import duties and taxes included, when the goods value of your order (after volume pricing and discounts, before shipping) falls within your country's range below — up to $300 for most countries. The free option is our cheapest duty-paid economy line, so nothing is collected on delivery; a faster line at checkout costs only the difference.
| Free delivery for goods value of | Destination |
|---|---|
| $99–$300 | Austria, Bahrain, Canada, Czechia, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Malaysia, Mexico, Netherlands, Poland, Portugal, Singapore, Spain, Sweden, Thailand, United Arab Emirates, United Kingdom, United States |
| $99–$165 | New Zealand, Norway, Switzerland |
| $99–$149 | Australia |
| $129–$300 | Belgium, Bulgaria, Croatia, Denmark, Finland, Ireland, Kuwait, Luxembourg, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa |
| $199–$300 | Cyprus, Oman |
- Below the start of your country's range, shipping is charged at the live rate shown at checkout before you pay.
- Above your country's free-delivery range shipping is charged at checkout; depending on destination and value the order ships on a duty-paid line or by express with duties payable on delivery — checkout shows which before payment.
- Countries not in this table have no free-delivery offer; checkout quotes the live rate for your address and states whether duties are included before you pay.
Below the threshold, Economy is charged at the live rate for your parcel, with duty and import VAT included. Above your country's free-delivery range shipping is charged at checkout; depending on destination and value the order ships on a duty-paid line or by express with duties payable on delivery — checkout shows which before payment. If you are shipping to the US, UK or Europe and do not see Economy at checkout, contact us and we will tell you exactly why.
Wholesale prices published, MOQ 1, and landed cost visible before you buy — we build Jewena to be a supplier you can plan a business around.
Check your shipping cost
Pick your country and a parcel weight below for live carrier rates, straight from the system we use at checkout. We default to 1 kg, about one retail jewellery parcel, and pre-fill the capital city and a sample postcode, so edit any field to match your shipment for a closer estimate. Each line shows its own transit estimate; where a line does not return one, allow 7-15 days for delivery. Don't see your country? Ask us and we will check the route.
Large orders: Above your country's free-delivery range shipping is charged at checkout; depending on destination and value the order ships on a duty-paid line or by express with duties payable on delivery — checkout shows which before payment. If a very large order returns no live rate at checkout, contact us for a bulk quote on the full quantity.
Tracking
All orders ship with tracking. Your tracking number arrives by email within 48 hours of dispatch. Follow your parcel from the order detail in your account, or through our shipping partner page.
No tracking email within 48 hours of dispatch? Check your spam folder first, then contact us with your order number.
Customs & duties
Import duties and taxes are worked out for your destination at checkout, before you pay:
- DDP — we handle customs for you. Import duties and taxes are collected together with your shipping charge at checkout, plus a customs service fee of 2% of the order value; nothing is added when your order is within your country's duty-free allowance. Nothing more is collected by the carrier or customs on delivery. EU parcels ship with import VAT included.
- Above your country's free-delivery range, shipping is charged at checkout. Depending on destination and value the order ships on a duty-paid line or by commercial express (UPS, DHL or FedEx) with formal customs clearance and import duties and taxes payable by the receiver on delivery; checkout shows which next to the rate before payment. Shipping on your own courier account is also supported.
One limit to know in advance: a first order shipping to the UK is a trial order of up to $150 in goods; once that order is paid, the limit is removed.
A handful of destinations cannot be shipped duty-paid — we flag those before you order. Duty and tax rules change periodically; the guidance above is offered in good faith and is not tax advice.
Undelivered orders & incorrect addresses
Please check your delivery address, your postcode and a phone number the courier can actually reach before you pay, and make sure someone can take delivery. Carriers deliver to the address exactly as it reaches them, and once a parcel is in transit that address can rarely be changed.
If a delivery fails for a reason on the recipient's side, we cannot compensate you and we cannot send a free replacement. That covers an incorrect or incomplete address, a phone number that is wrong or goes unanswered, nobody available to accept the parcel, delivery refused, a parcel left unclaimed at a pickup point or in customs, and import charges the recipient chooses not to pay. In those cases the parcel is held, returned to sender or disposed of by the carrier, and no refund of the goods, the shipping or the duties is due.
What we will do is help you get it delivered. Tell us as soon as tracking shows a failed delivery attempt or a hold: we take it up with the carrier on your behalf, pass on exactly what they report, and push for re-delivery or release while the parcel is still in your country — almost always faster and cheaper than letting it travel back to us. If a parcel does reach us again intact, we can re-ship it to a corrected address, with the new shipping charged at cost.
This section covers delivery failures on the recipient's side. If a parcel is lost or damaged in transit, or we shipped the wrong item or to the wrong address, that is ours to put right — see Returns & Exchanges. Your statutory rights as a consumer are not affected.
If tracking shows a parcel as delivered but you have not received it, check with neighbours and your local carrier depot, then contact us within 7 days so we can open an investigation with the carrier.
For anything else, see our Returns & Exchanges policy, or email sales@jewena.com.