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Jewena
Information

Privacy Policy

This policy describes how Jewena (“we”, “our” or “us”) collects, uses and shares personal information when you visit jewena.com or place an order. By using our site, you agree to the practices set out below.

Last updated: July 2026

Information We Collect

  • Account information: name, email address, password (stored hashed), and any profile details you choose to add.
  • Order information: billing and shipping addresses, phone number, order history, and payment information processed through PayPal (we do not store full payment details).
  • Usage data: IP address, browser type, device identifiers, pages viewed, referring URL and timestamps.
  • Cookies and similar technologies: see the Cookies section below.
  • Communications: messages you send to our support team and responses to surveys or reviews.

How We Use Your Information

  • Process and fulfil your orders, including shipping and returns.
  • Send order updates, shipping notifications and transactional messages.
  • Provide customer service and respond to enquiries.
  • Send marketing communications where you have opted in — you can unsubscribe at any time via the link in any marketing email.
  • Improve the site, analyse traffic, and test new features and product assortments.
  • Detect and prevent fraud, secure accounts, and comply with legal obligations.

How We Share Your Information

We share limited personal information with service providers that help us operate our store. We do not sell your personal information to third parties.

  • Payment processor (PayPal) — to process transactions securely.
  • Shipping carriers (e.g. DHL, FedEx, YunExpress, Cainiao, national postal services) — to deliver your order.
  • Email service provider (Resend) — to send transactional and marketing emails you’ve signed up for.
  • Analytics (Google Analytics) — to understand how visitors use the site.
  • Legal and safety — where required by law, to protect rights, or to investigate suspected fraud.

Service Providers and Third-Party Tools

We rely on a small number of vendors to operate the site. Each is bound by a data processing agreement and only receives the data needed to perform its task.

  • Google Analytics 4 (Google LLC, Ireland/USA): aggregated traffic, device and conversion analytics. Runs in Google Consent Mode v2. When Analytics is enabled in Cookie Settings, the site’s current setting may start analytics before an explicit choice; select Reject Non-Essential or turn Analytics off to stop future collection.
  • Google Tag Manager (Google LLC): container that loads the analytics and marketing tags listed in this section.
  • Microsoft Clarity (Microsoft Ireland Operations Ltd): aggregated session replays and heatmaps used to diagnose layout and checkout issues. Clarity is enabled only while Analytics is on in Cookie Settings; Reject Non-Essential or turning Analytics off stops future collection and removes its cookies. It contains no advertising identifiers, and form fields, payment numbers and other sensitive inputs are automatically masked by Clarity before any data leaves your browser.
  • Google Sign-In (Google LLC): optional “Continue with Google” sign-in. When you choose it, Google shares your name, email and profile picture with us so we can create or match your Jewena account. We never receive your Google password. You can revoke this access any time at myaccount.google.com/connections.
  • PayPal (PayPal Pte. Ltd. / PayPal Inc.): processes card and PayPal payments. Card details are handled directly by PayPal and never reach our servers.
  • Email delivery (Resend, BT Panel SMTP): transactional and marketing email transport.
  • Shipping rate API (Silverbene): live multi-carrier rates at checkout (DHL Packet/Express, FedEx, YunExpress, Cainiao). Only your destination country, postal code and parcel weight are shared to calculate the quote.

First-party Anonymous Visit Analytics

We record a pseudonymous random browser/session ID, pathname, click/form/commerce event names, active time, scroll depth and hashed advertising click IDs. We do not store raw IP, complete User-Agent, form values or account identity in this system. Raw page/event detail is kept for up to 90 days and anonymous session summaries for up to 400 days.

Your Rights (GDPR / CCPA)

Depending on where you live, you may have the following rights over the personal information we hold about you:

  • Access a copy of your personal information.
  • Correct information that is inaccurate or out of date.
  • Delete your personal information (subject to legal record-keeping obligations, such as tax).
  • Portability — receive your data in a structured, commonly used format.
  • Opt out of marketing communications at any time.
  • Withdraw consent where we rely on consent as the lawful basis for processing.
  • For California residents: opt out of the “sale” or “sharing” of personal information as defined by the CCPA.

To exercise any of these rights, email [email protected]. We may need to verify your identity before acting on a request.

Cookies

We use the following categories of cookies and similar technologies:

  • Strictly necessary cookies and tools — keep your cart, sign-in session and checkout working. These cannot be turned off.
  • Functional cookies — remember your selected country/currency, language, wishlist items, and recently viewed products to improve usability.
  • Analytics cookies — help us understand site traffic and improve performance.
  • Marketing cookies — used to measure and personalise advertising on other platforms.

You can manage cookies through your browser settings. Blocking essential cookies may prevent parts of the site from working.

Data Retention

  • Account data: retained while your account is active. You can request deletion at any time.
  • Order data: retained for up to 7 years to comply with tax, accounting and consumer protection requirements.
  • Anonymous analytics: raw page/event detail is retained for up to 90 days; pseudonymous session summaries for up to 400 days.
  • Marketing data: retained until you opt out or your subscription becomes inactive.

Children

Jewena is not directed at children under 16 and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

International Transfers

Jewena operates from Foshan, Guangdong, China. Your data may be processed in China and other countries where our service providers operate. Where required, we put appropriate safeguards in place for international transfers, including standard contractual clauses or equivalent mechanisms recognised under applicable law.

Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page and revise the “Last updated” date. If changes are significant, we will notify you by email or a prominent notice on the site.

Business Information

  • Business name: Jewena
  • Business contact location: Pingzhou Jade Street, Guicheng Subdistrict, Nanhai District, Foshan, Guangdong, 528251, China
  • Email: [email protected]
  • Phone: Available upon request via [email protected]

Contact

Questions about this policy or your personal information? Email [email protected].

For data protection inquiries (GDPR Art. 14), you may also contact our Data Protection Officer at [email protected].